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Regional Air Freight Process & System Manager

Open Vervuld

  • 12 juli 2018
  • 21-07-2018
  • Kuehne + Nagel Amsterdam
  • Amsterdam
  • HBO
  • WO/Universitair
  • 5 tot 7 jaar
  • Logistieke diensten
  • Supply Chain
  • Senior management

Ook bij Kuehne + Nagel (en bedrijfsonderdelen)
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Kuehne + Nagel in beeld
The Regional Air Freight Process & System Manager is responsible for the support and maintenance of all Kuehne + Nagel airfreight operational applications, in order to ensure that the operational process runs smoothly and efficiently. Daily activities include project management, design of technical and operational working instructions, as well as, analysis and processes’ optimization. The role should maintain a strong relationship with all the countries’ airfreight managers, working as one team, supporting and mentoring them.

Wie zijn wij

With over 76,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.


  • Ensuring the availability and utilization of all system functionalities which enable the optimal use of the operational system within the countries, in accordance to corporate or regional standards. It includes the functional KPI monitoring, corrective actions and introduction / promotion of new functionalities.
  • Working with the regional and national airfreight management and national airfreight support teams to optimize processes in each country by: promoting and implementing an optimal systems’ utilization, implement any corporate or regional project, re-structure the operational processes in coordination with the national management, and reassign operational tasks to dedicated teams locally or at our shared service center. 
  • Actively maintaining, in cooperation with the regional Airfreight Manager, an up-to-date overview of operational processes and translating these into functional requirements related to the software.
  • Acting as information conduit between the region and the corporate airfreight systems team, for all process & system related topics.
  • Maintaining close communication with the Airfreight teams (regional, national, process and systems), via our collaboration tools (WIKI, JIRA).
  • Implementing, testing and approving of software releases within the region, according to the standards and timescales determined at corporate or regional level.
  • Representing the region, in conjunction with the corporate airfreight systems team, in the continuous development of the corporate airfreight operational software, including communication and alignment of new functional requirements originated by the region.
  • Working together with the Regional Airfreight Trainer to ensure an optimal users training.
  • Analyzing and detailed defining of local functional software requirements together with the Airfreight System teams for development and testing of local additions (LEX).
  • Consulting and aligning with regional customer solutions teams on related topics matter such as Customer Implementations etc.


  • Bachelor degree / First University Degree
  • Background in airfreight forwarding procedures, with experience within the Kuehne + Nagel organization, preferably as a national airfreight super user.
  • Advanced knowledge of internal airfreight forwarding applications.
  • At least a basic knowledge of collaboration tools (WIK, Jira) and process analysis / mapping tools and methods (Agilian, BPMN)
  • At least a basic knowledge of support tools (TCF, RT) and business intelligence tools (BO)
  • Be able to manage projects within a defined frameset and to coordinate remotely the activities of all stakeholders.
  • Be able to communicate/present concepts clearly, confidently, persuasively at all levels.
  • Excellent communication skills & fluent in English; knowledge of other European languages is desirable.
  • Very good analytical skills, creativity and interdisciplinary working style.
  • Mobility within Europe.


Are you curious to work in a highly motivated team with the aim to bring innovative change to the organization?

If you are willing to go an extra mile and able to quickly adapt to new situations and last minute changes, then you will love working in our regional team, inspired by the motivation of Airfreight operations in Western Europe, based in beautiful and vibrant Amsterdam.

This role will give you the opportunity to recognize chances and capitalizing on them. We are always on the look-out for the next improved solutions or unique idea.

Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.

Kuehne + Nagel

Hele presentatie bekijken

Bij Kuehne + Nagel werk je in een internationale, dynamische omgeving. We weten dat ons succes afhangt van onze medewerkers, dus daar investeren we in. Je krijgt daarom volop de kans om jezelf te ontwikkelen en door te groeien. Je werkt in een gezellig team met veel verschillende collega’s uit verschillende culturen en achtergronden. Iedereen is enthousiast en neemt graag de verantwoordelijkheid om het maximale uit zijn of haar werk te halen en onze klanten de beste service te bieden. Bij Kuehne + Nagel draag je dus echt bij aan de toekomst van het bedrijf én aan je eigen carrière natuurlijk. Niet voor niets zijn we al 6 jaar op rij Top Employer in Nederland!

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